bdokk Terms & Conditions

Acknowledgement of Agreement

By accessing the bdokk platform, creating an account, or using any of our services, you are considered to have fully read, understood, and accepted these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using the platform.

This agreement forms a legally binding contract between bdokk and each registered user of the platform. bdokk reserves the right to amend these terms at any time, and users will be duly notified of any significant changes.

Eligibility Requirements

To open an account and use services on the bdokk platform, you must meet the following eligibility requirements:

• You must be 21 years of age or older.
• You must open an account in your own name.
• Each person may create a maximum of one account.
• All information you provide must be truthful, accurate, and up to date.
• Online gaming must be lawful in the country or region from which you are accessing the platform.

Account Registration & Security

You must provide accurate personal information when registering an account. Only one account per person is permitted on bdokk. If multiple accounts are created, all accounts may be cancelled and all funds held within them may be forfeited.

Your responsibilities regarding the security of your account:

• Keep your password confidential and change it regularly.
• Do not share your login details with anyone.
• Report any unauthorised access to your account to [email protected] immediately.
• Contact us right away if you notice any suspicious activity.

The account holder is responsible for all activity conducted through the account. bdokk will not be held liable for any loss resulting from third-party access.

Deposits & Withdrawals

bdokk ensures secure financial transactions through the most widely used mobile banking services in Bangladesh. Currently supported payment methods are: bKash, Nagad, and Rocket (the mobile wallet service of Dutch-Bangla Bank).

• Minimum deposit amount: ৳200 (per method)
• Minimum withdrawal amount: ৳1,000
• Withdrawal processing time: Usually within 1 hour

bdokk only processes withdrawals to payment methods registered in the account holder's name. Funds are not sent to third-party accounts.

Welcome Bonus & Promotional Offers

bdokk offers an attractive welcome bonus for new users. All terms related to the bonus are described in detail below:

• Bonus type: 120% bonus on first deposit
• Maximum bonus amount: ৳20,000
• Wagering requirement: 10x the bonus amount (on the bonus amount only — not on the deposit amount)

Example 1: Deposit ৳1,000 → ৳1,200 bonus → total balance ৳2,200. Wagering required to meet bonus conditions: ৳1,200 × 10 = ৳12,000 in bets.

Example 2: Deposit ৳34,000 → maximum ৳20,000 bonus → total balance ৳54,000.

The wagering requirement must be met before winnings earned from the bonus can be withdrawn. If an attempt is made to claim a bonus in violation of bdokk's guidelines, the bonus and any associated winnings may be cancelled.

VIP Program & Cashback

The bdokk VIP program has five tiers. Weekly cashback benefits are provided at each tier:

• Bronze: Up to 0.3% weekly cashback
• Silver: Up to 0.6% weekly cashback
• Gold: Up to 0.9% weekly cashback
• Platinum: Up to 1.2% weekly cashback
• Diamond: Up to 1.5% weekly cashback

Advancement to higher VIP tiers depends on the user's continued active participation and gaming activity. bdokk reserves the right to change the terms of VIP benefits.

General Gaming Rules

Users must follow the rules below while playing games on the bdokk platform:

• All games are conducted in accordance with fair play principles. Any fraudulent activity is strictly prohibited.
• If there is any dispute regarding game results, a decision will be made based on bdokk system logs.
• bdokk reserves the right to void any winnings obtained by exploiting technical errors.
• Once a bet has been confirmed, it cannot be cancelled or changed.
• Using automated software or bots to play games is completely prohibited.

Prohibited Activities

The following activities are completely prohibited on the bdokk platform:

• Operating multiple accounts or using someone else's account.
• Money laundering or conducting illegal financial activities.
• Interfering with the platform's security systems or attempting to hack them.
• Abusing bonuses or attempting to fulfil bonus conditions through artificial means.
• Harassing or insulting other users.
• Verifying an account using false identity or documents.

If evidence is found of involvement in any of the prohibited activities listed above, bdokk may suspend or close the account without notice and forfeit all balances.

Use of Personal Information

bdokk collects your personal information and uses SSL encryption technology to keep it secure. Your information is used only for the following purposes:

• Account management and identity verification.
• Processing financial transactions and preventing fraud.
• Improving the quality of platform services.
• Sending bdokk promotional offers and updates (you may unsubscribe at any time).

bdokk does not sell or transfer your personal information to any third party. For more details, please visit our Privacy Policy page.

Account Verification (KYC)

To maintain a safe and responsible environment, bdokk reserves the right to verify the identity of users when required. Documents that may be required for verification include:

• A copy of your National Identity Card (NID) or passport.
• A recent utility bill or proof of address.
• Information required to verify your payment method.

Withdrawal requests may be placed on hold until the verification process is complete. Send the required documents for verification to [email protected].

Customer Support

bdokk provides customer support seven days a week, twenty-four hours a day. Ways to contact us:

• Live Chat: Direct connection on the platform — available 24/7.
• Email: [email protected] — support is provided in both Bengali and English.

Our support team operates according to Bangladesh Standard Time (BST, UTC+6).

Dispute Resolution Process

If there is any dispute or complaint, it is resolved through the following steps:

1. Step 1: Contact the customer service team directly via live chat or email.
2. Step 2: Send a detailed description of the complaint and relevant information to [email protected].
3. Step 3: Senior management will review the matter and issue a final decision.

bdokk's final decision will be considered part of the agreement. In the case of disputes regarding game results, the system's audit log will be treated as the highest form of evidence.

Limitation of Liability

bdokk makes every effort to provide a safe and reliable platform. However, bdokk will not be held liable in the following circumstances:

• If a game or transaction is disrupted due to an internet connection failure.
• If any loss occurs due to a technical problem with the user's own device.
• In the event of Force Majeure — such as natural disasters, cyber attacks, or similar events that disrupt services.
• If any delay or loss occurs due to a fault with third-party software or a payment provider.

All gaming activity conducted through the bdokk platform is voluntary and carried out entirely at the user's own discretion and risk.

Account Closure & Termination

A user may request to close their account at any time. Any pending withdrawal requests will be settled before the account is closed.

bdokk may close or suspend an account for the following reasons:

• Violation of any clause of these terms and conditions.
• Evidence of fraudulent or illegal activity.
• Providing false information or identity fraud.
• Account remaining inactive for an extended period (as per bdokk's defined policy).

Responsible Gaming Commitment

bdokk believes that gaming should be a source of entertainment — not financial stress. We encourage our users to enjoy games responsibly.

If you feel that gaming is having a negative impact on your life, use bdokk's responsible gaming tools such as setting deposit limits or taking a temporary break. For more details, visit our Responsible Gaming page.

Terms and Conditions Change Policy

bdokk may update these terms and conditions from time to time. In the case of significant changes, users will be notified via email or through a notice on the platform.

Continued use of the platform after any changes will be considered acceptance of the new terms and conditions. The latest terms and conditions will always be available on this page, and the "Last Updated" date will be noted at the top of the page.

If you have any questions about these terms and conditions, contact us directly at [email protected] — our support team is always ready to answer any questions.